In need of a shape up: Sending creative teams back to the salon.
AI is changing everything. Can creative teams evolve beyond deliverables and rediscover imagination, intention and real creative value?
Labour’s political struggles mean UK businesses should expect net zero contradiction
Political pressure from both the right and left is fracturing the UK’s climate policy. Businesses must plan for uncertainty and lead with purpose, not wait for clarity.
The power of embedding insight with Alice Bresciani
Our Insight Director recently joined Alex Culshaw on the All About the Insight podcast
Digital ID done right: Creating value over compliance
Reframe digital identity as an opportunity, not a regulation. From ePrescriptions to car hire, learn how digital ID can enhance customer experience, reduce friction and unlock new revenue streams.
Designing for distinction: What luxury hospitality can learn from tech-led brands
Design in luxury hospitality is about more than interiors. Learn how brand systems inspired by tech can create stronger, more cohesive guest experiences.
The five paradigm shifts in loyalty
Loyalty is evolving fast. From co-creation to continuous engagement, explore five key shifts redefining how brands build lasting customer relationships.
Experimentation – Harness uncertainty and fuel discovery
In today’s volatile environment, static strategy falls short. Learn how business experimentation transforms uncertainty into opportunity and drives confident decisions.
From vision to guest experience: Creating a new era of luxury and ultra-luxury hotels
The world of luxury and ultra-luxury is changing. While this space has historically weathered economic uncertainty better than most sectors, brands are still feeling pressure – from rising costs to the quiet shift in how wealth is expressed. The real challenge today lies not in defining new benchmarks for quality, but in achieving a deeper, […]
Volatility and opportunity: Britain’s electoral wake-up call
Britain’s local elections and Reform’s staggering success have exposed the volatility that political parties need to view as an opportunity rather than a threat.
From asset-first to people-first: Redefining what makes property valuable
The commercial property sector has long prioritised assets over people, but evolving tenant and user expectations demand a fresh approach. This article explores how focusing on human experience can unlock greater long-term value, align stakeholders and shape more resilient property strategies.