Now, more than ever, data is a vital input to successful business decisions. Every business that is thriving today truly understands this and embraces the concept of continuous evolution. A real-time understanding of customer attitudes and behaviours, of how this changes over time and is impacted by global economic, cultural, and political dynamics powers their growth. This means your data must be of the highest quality and stand up to integrity.
There is no silver bullet that can deliver quality research data. The way in which your business, people, processes, and panels operate is central to delivering high-quality results. Here’s what we’ve learned over many years of collecting increasingly robust and quality data.
It starts with the panel
Recently, there have been challenges in the industry with declining response rates and failing panel quality. The ability to control every aspect of who is invited to surveys, as well as the quality of surveys produced is timely, more costly, and therefore rare.
Y Live by Yonder Data Solutions delivers engagement rates far above industry average, so what are they doing that others aren’t? The best panels value their members. Members should be rewarded for the time that they devote to your research – that means paying them fairly and not over soliciting them. Provide enough opportunities to engage them with surveys, but not so many that they are unable to give considered responses. Placing your respondents at the heart of the research process is fundamental in delivering data that can be trusted first time.
87% of our panellists are satisfied as members of the panel and 89% of our panellists enjoy being rewarded for their opinions.
Based on our panel health survey June 2022. Base 20,414 respondents.
Representation is everything
Representation in research is about ensuring that samples accurately reflect the wider population that the research seeks to represent. Effective decision-making based on research data can only happen if that data includes accurate and robust proportions for key sub-samples of the target audiences you need to represent.
Research agencies have a responsibility to actively recruit members that will enable them to deliver truly nationally representative samples. It is absolutely crucial that decisions are being made based on data from a representative, diverse sample of respondents, and your clients are trusting you to provide this.
Where required, you should be able to deliver data with quotas on age, gender, region, social grade, sexuality, disability, and ethnicity. The recent publication of guidance in this area by the MRS Representation in Research group is a great tool that you can use to ensure you maintain focus on this.
Technology plays an important role
In the modern research industry, it’s important to use the best available technology to support data quality. For example, for over a decade we have worked with a leading anti-fraud solution provider to support our focus on data quality.
This mean we can check whether someone is in the right country to be eligible to take part in the survey. We also stop duplicate survey attempts and removes bots and fraudulent respondents. Whichever tool you decide to use, it’s important that you are working with a trusted partner who can support your requirements and help you deliver high quality data the first time, every time.
Quality powered by people
Ultimately, data quality is determined by your team, processes, and experience. The best tools in the world won’t deliver the data you require alone. By truly understanding the strategic reasons behind the data collection, we help our clients determine the best possible questions to ask, and how to ask them. We then build the processes and checks around these questions to deliver the quality that matters, so they get the insight they need to power their business growth.
All our data processing includes automated checks to screen out respondents who are not paying full attention to your survey, logic checks to see if respondents are attentive throughout the surveys, and review areas such as speeders, straight liners, and open-ended responses.
We continually ask our clients to feed back on the quality of our data and, we listen to it. This means that our clients enjoy lower than industry levels of “don’t know” in their results. The responses to our open-ended questions are rich because of this.
Quality should only ever get better
Data requirements and quality are constantly changing, and we are always challenging ourselves to deliver better and better. There’s no single solution to delivering truly high-quality data. It’s a combination of many parts and always delivered by experienced and trusted teams.
Ultimately, if you operate with data integrity at the heart of your processes and values, you’re on the right track. That’s what we’re here for; we can deliver top quality data to power the business decisions that will drive your growth. The most effective strategy is based in deep customer understanding. So, it all starts with the quality of your data…