Can customers tell you how to run your business?
The business benefits of moving from customer centric to customer driven strategy Businesses talk a big game about customer needs, specifically the ways their particular products can meet those needs. We call this the ‘customer centric’ approach which puts the customer ‘at the heart of everything a business does’. While this seems like a great […]
Reimagine your brand for enduring customer driven business success
Where do you see your business in 30 years? It’s 1993 and AOL is the most popular search engine. Fast forward thirty years and there’s a whole generation of Google users who’ve never even heard of it. Imagine the number of brands that have experienced the same over the course of three decades, winning big […]
The coronation: a right royal challenge is one that many businesses will recognise
Using Yonder Clockface, Rick Nye looks at what brands can learn from the royal challenge about appealing to audiences with different priorities, interests and values.
Are tech brands blending together?
Ever noticed how many tech brands resemble one another? Here’s how to avoid ‘tech branding’…
Magnetic Forces: Push & pull factors for employee retention & talent attraction
How to attract and retain talent in a candidate-driven market Businesses are still facing acute talent acquisition and retention challenges. Understanding the changing push and pull factors for employee retention is more important than ever, so we sought insights from 2000 UK adults to find out what’s really driving decision making in today’s workforce and […]
International Women’s Day hangover: 3 lessons on how to get involved
Wednesday 8th March marked International Women’s Day. We saw waves of support for women across global brand campaigns which, of course, have been subject to scrutiny. With a Twitter bot trending for calling out seemingly supportive companies for their respective gender pay, it is clear that brands need to do more to respond to the […]
How to understand Everything Everywhere All at Once
Everything is continuously evolving all the time and the rate of change is getting faster. You are not just imagining this – in many respects it is a matter of fact. This is why the absurd whirlwind Everything Everywhere All At Once became a word-of-mouth hit and went on to win the Oscar for Best […]
The future of retail: 5 trends
Shopping on the high street is a strangely aging ordeal nowadays. It makes me long for the brands and retailers that nurtured my consumerism and gave me endless days out as a teenager. Yet with the continuous evolution brought on by the pandemic, turbulent international trading conditions and inflationary pressures, the high street no longer […]
Money talk: are financial services getting it right?
Customers are seeking trust, and clarity, and they’re not getting it. How can Financial Services speak the same language as their consumers?
Digital journeys: a means to what end?
A buyer’s journey isn’t just a digital journey. Here’s why you should opt for a customer first not a digital first approach.