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Digital ID done right: Creating value over compliance
Reframe digital identity as an opportunity, not a regulation. From ePrescriptions to car hire, learn how digital ID can enhance customer experience, reduce friction and unlock new revenue streams.
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Digital ID done right: Creating value over compliance
Reframe digital identity as an opportunity, not a regulation. From ePrescriptions to car hire, learn how digital ID can enhance …
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Designing for distinction: What luxury hospitality can learn from tech-led brands
Design in luxury hospitality is about more than interiors. Learn how brand systems inspired by tech can create stronger, more …
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The five paradigm shifts in loyalty
Loyalty is evolving fast. From co-creation to continuous engagement, explore five key shifts redefining how brands build lasting customer relationships.
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Experimentation – Harness uncertainty and fuel discovery
In today’s volatile environment, static strategy falls short. Learn how business experimentation transforms uncertainty into opportunity and drives confident decisions.
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From vision to guest experience: Creating a new era of luxury and ultra-luxury hotels
The world of luxury and ultra-luxury is changing. While this space has historically weathered economic uncertainty better than most sectors, …
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Volatility and opportunity: Britain’s electoral wake-up call
Britain’s local elections and Reform’s staggering success have exposed the volatility that political parties need to view as an opportunity …
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From asset-first to people-first: Redefining what makes property valuable
The commercial property sector has long prioritised assets over people, but evolving tenant and user expectations demand a fresh approach. …
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Breaking the mirror: How assumptions blind us to real customer needs
Most customer personas reflect brand assumptions—not reality. It’s time to go deeper. Discover how embracing human contradictions can transform your …
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Is the booming dupes market a wake-up call for luxury brands?
Counterfeits and copycat designs have always been prevalent in the luxury market, but a booming dupes trend is making it …
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